For vet practices, clinics and everyone who cares for animals
Relief from the first call to the SOAP report.
AnimalChat takes messages on the phone, writes your reports from dictation and drafts replies in the messenger — with an AI that knows the animal, and an app pet owners enjoy using.
- From €29 a month
- Free for pet owners
- 4.8 ★ on the App Store
More than 50 partners already work with AnimalChat Business
One case, one channel
Four moments where time gets lost today.
Every case starts with a concern and ends with aftercare. AnimalChat keeps it all in one place — with the animal, not in an inbox.
01 · Phone assistant
This is how your practice sounds when nobody can pick up
Anyone who calls outside your hours reaches Nora — our phone assistant. She takes the request, matches it to the right animal and files it in the same channel as everything else. No second mailbox, no answering machine someone has to listen through at night. Hear three examples, then we will send you your own.
Three practices, the same Nora
- Tierarztpraxis Auenbach0:17
- Kleintierpraxis am Mühlenfeld0:19
- Tierärztliche Gemeinschaftspraxis Sandkamp0:19
The three practices are made up. Over a phone line every greeting sounds narrower — that is the line, not the recording.
Or call Nora yourself
+49 1588 8637001Nora answers this number for us — in live operation, not as a showcase. Tell her what it is about: your request reaches us, and we get back to you.
Nora speaks German. The call is recorded; she tells you so right at the start.
Nora takes requests and files them with you — she does not hold conversations. Hear how she sounds first, before you trust her with your callers.
A number of your own, so your call forwarding has somewhere to go: €99 setup, then €39 a month. We source and run it — you only forward.
Your greeting, with your practice's name
We record it and send it to you — free, no account needed, no strings attached, even if you want nothing further from us.
02 · Treatment
Speak once — the report is done.
You dictate, take photos and attach the findings. Your AI assistant turns them into the report, in SOAP format if you like. On the phone at the treatment table, in the browser at reception — the same collection.
- Works offline too — pause, edit, reuse what is already in the chat.
- The report stays in the practice. You decide what reaches the owner.
Dictation · Zorro
"So, Zorro, Dalmatian, five years old, in today for lameness in the left hind leg since yesterday evening. The owner says he slipped while playing in the garden …"
SOAP report · draft
Example- s
- Lameness left hind leg since last night, slipped while playing in the garden.
- o
- Weight-bearing lameness, pain on pressure in the left stifle, no swelling.
- a
- Suspected soft tissue injury, cruciate ligament involvement not ruled out.
- p
- Rest, pain relief, check-up in five days. Discuss surgery cost range then.
03 · Follow-up
When the owner asks, the draft is already there.
Your AI assistant drafts the reply from your report — clear, without jargon. You accept, edit or reject it. The client receives it as your message.
You decide how much your assistant may do on its own.
Set for the whole business — outside opening hours differently from during the day, if you like.
04 · Aftercare
Preventive care that runs by itself.
Vaccinations, deworming, check-ups — AnimalChat reminds your clients at the right time. The appointment comes to you, not the other way round.
- TessaKnee check-upThu, 9:30
- PepperVaccinationin 12 days
- IdaDewormingin 3 weeks
An AI that knows the animal
The AI assistant that truly understands pet owners and your team.
Every message, report and phone concern lands with the right animal. Your team knows immediately what a question is about — and so does your AI assistant.
- Your assistant belongs to youIt works with what your practice knows about the animal, and with your recommendations.
- One history for the whole teamWhoever takes over sees call, report and chat together — without having to ask.
- Beyond your practiceFrom animal registry to clinic: context follows the animal to everyone who cares for it.
- 1Better contextCall, report and chat sit with the animal.
- 2Better decisionsWhoever replies sees the whole case.
- 3Faster actionThe draft is already there, you approve it.
- 4More time for everyoneHappier pet owners, a team with room to breathe.
An app pet owners enjoy using
Your clients write to you where their animal already is.
Pet owners use AnimalChat for free: with an animal profile, the chat with your practice and AnimalCoach, who supports them between appointments. They see the same conversation — in their own app.
- on the App Store, from 21 ratings
- 4.8 ★on the App Store, from 21 ratings
- for pet owners, no subscription
- €0for pet owners, no subscription
- wherever your clients are
- iOS, Android, Webwherever your clients are
„AnimalChat is now fully integrated into our daily practice routine — our staff and clients love it!“
Pricing
Clearly priced. The AI only costs when it works.
- a month, Single plan billed yearly. 14 days free.
- from €29a month, Single plan billed yearly. 14 days free.
- a month for the phone assistant’s own number, plus a one-off €99 setup.
- €39a month for the phone assistant’s own number, plus a one-off €99 setup.
- only on consultations you bill through AnimalChat.
- 8%only on consultations you bill through AnimalChat.
Before you start
The questions that come first.
Your question isn’t here? Write to us at info@animalpool.de
AnimalChat Business is a messaging platform for pet care partners. It allows you to advise pet owners via chat and video – with direct reference to individual animals, clearly organized in a modern system for desktop and app.
AnimalChat Business takes your customer communication to the next level: Reduce phone times, handle inquiries efficiently at convenient times, and avoid unnecessary on-site appointments. At the same time, you can send targeted messages to inform about new offers or appointments.
AnimalChat offers you and your customers significantly more context: Through the app, both sides have access to the pet profile with important information, photos, vaccination records & more. This ensures more informed consultation, higher efficiency – and maximum data protection compliance. Unlike WhatsApp, AnimalChat fully meets GDPR requirements.
For companies, there are flexible payment plans – depending on the feature scope and number of consultation licenses. Basic usage for pet owners is free. More at business.animalchat.net/pricing.
Yes. You can work as a team to serve customers together. Each consulting person needs their own customer chat license.
Yes. Your internal communication via AnimalChat is unlimited – without additional costs.
Yes, consultation works both via chat and video – after appointment scheduling directly in the app.
Yes. In the app, availability and chat times can be set individually – matching your capacities.
Payment processing is directly integrated into AnimalChat. A fee of 8% on the generated revenue applies per successful consultation.
You can contact all pet owners who have added you as a partner. Multiple employees can also write with customers simultaneously.
Yes. If your customers agree, you can additionally see phone number, address, or other contact information – e.g., for feedback via phone call or mail.
Calls you cannot take reach Nora. She takes the request, matches it to the right animal and files it in the same channel as chat, report and aftercare — no second mailbox, no answering machine to listen through. The feature is still being built: Nora takes requests and files them, she does not hold conversations. We record a greeting with your practice name free of charge, no account needed.
You dictate, photograph or attach the findings, even without a connection. Your AI assistant turns that into the report, in SOAP form if you want. The report stays in the practice. What reaches the animal owner is always your decision: if they ask, the assistant drafts a reply that you accept, change or decline.
The plan pays for access and for your team’s seats — the AI assistant does not take one. What it does runs on a balance and is billed by actual use: a short draft reply costs a fraction of what a long report from a dictation costs. You see your usage in settings and decide how much the assistant may handle on its own. When a paid consultation happens, we keep 8 % of the amount.
Try it with your next case.
Account and first draft in five minutes. Fourteen days free — cancel within that time and nothing is charged.