For veterinary laboratories
Submission questions answered before anyone calls.
Sample material, shipping, pick-up, turnaround: much of what you’re asked is already in your documents. Your AI assistant, owned by your lab, answers from them. Your specialist team takes over where it gets technical.
- From €29 a month
- Free for pet owners
- 4.8 ★ on the App Store
Kreuzfeld Veterinary Laboratory
ExampleWebsite chat · Mühlenfeld Small Animal Practice
We’d like to send a blood sample for a full blood count tomorrow morning. What material do you need, and when does it have to be with the courier?
Suggested by your AI assistant
Good afternoon, for a full blood count we need EDTA blood and serum. The courier collects on weekdays until 5 pm — the times are also in our service directory.
What changes
Fewer routine calls, more time in the lab.
Answers from your documents
Service directory, shipping notes, pick-up times: your AI assistant works with what you provide and with your website.
Technical questions stay with the team
Set it to suggest only: then someone on your team checks every reply before it goes out.
Changes to everyone at once
Different pick-up times on public holidays? One broadcast reaches everyone who writes to you via AnimalChat.
Day to day
A question that would otherwise be a call.
- 5:05 pmQuestion in the website chatA practice wants to send a sample tomorrow morning and asks about material and pick-up time.
- 5:05 pmAnswer from your documentsYour AI assistant replies with what’s in your service directory — or prepares a suggestion for approval.
- 8:20 amTechnical follow-upIn the morning a question about what a test can show. Your specialist team answers, in the same thread.
- HolidayBroadcastChanged pick-up times go to everyone in one message.
Your clients
Pet owners use AnimalChat for free — and reach you there.
In the AnimalChat app, pet owners keep their animal’s profile, chat with everyone who cares for it, and have AnimalCoach at their side: the AI that supports them between appointments.
- Free for pet ownersOn iOS, Android and the web, no subscription — 4.8 ★ in the German App Store from 21 ratings.
- Recommended by fitWhen a pet owner looks for someone like you, AnimalCoach names whoever fits the animal and the area. A better spot cannot be bought.
- Shared with consentYou see the animal profile and contact details when the pet owner shares them with you.
Get started
Two ways in — you decide how to start.
Try it yourself or talk to us first. One gives you an account right away, the other a personal contact.
Try it yourself
Create your account and use every feature free for 14 days. Cancel within that time and nothing is charged.
- Your account right away, no call needed
- Then from €29 a month
- Always free for your clients
Get in touch
Leave three details and we’ll get back to you. No account is created.
Before you start
What laboratories want to know first.
Your question isn’t here? Write to us at info@animalpool.de
No. It explains what’s in your documents, such as which material a test requires. Clinical interpretation stays with your team and the treating practice.
No. Your AI assistant works with your website and the documents you provide.
Visitors to your website through the chat there — practices and pet owners alike — and pet owners from the free AnimalChat app.
From €29 a month on the Single plan billed yearly, with the first 14 days free. AI usage is billed by consumption from a credit balance. On consultations you bill through AnimalChat, we keep 8 %. All plans are on the pricing page.
Try it with tomorrow morning’s questions.
Free for 14 days. Cancel within that time and nothing is charged.